Last updated: January 2025 · Applies to all users in the Philippines
Your privacy is important to us. This Privacy Policy explains what personal information 28 ph collects, how we use it, who we share it with, and how we keep it secure. By using our platform, you agree to the practices described here. If you have questions, visit our FAQ page or reach out to our support team directly from your account dashboard.
When you register and use 28 ph, we collect certain personal information to operate the platform and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for identity verification. We also collect transactional data such as deposit and withdrawal records, betting history, and account activity logs. Technical data — including your IP address, device type, browser version, and session timestamps — is gathered automatically when you access the platform. All information collected is limited to what is necessary for the purposes described in this policy.
If you contact our support team, we may retain records of that communication to help resolve your query and improve our service quality. We do not collect sensitive personal information such as biometric data or health records.
The personal information we collect is used to create and manage your account, process deposits and withdrawals, verify your identity, and deliver the gaming services you have requested. We use your contact details to send important account notifications, security alerts, and — where you have opted in — promotional communications about relevant offers on 28 ph. Transaction and activity data helps us detect and prevent fraud, money laundering, and other prohibited conduct in line with Philippine anti-money laundering requirements. Technical data is used to maintain platform performance, diagnose errors, and improve the overall user experience for players across the Philippines.
We may also use aggregated, anonymised data for internal analytics and product development. This data cannot be used to identify you personally and is never shared with third parties in identifiable form.
28 ph does not sell your personal data to third parties. We may share your information with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary for them to perform their services. All third-party partners are contractually required to handle your data securely and in accordance with applicable Philippine data protection law. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request.
In the event of a business transfer, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will notify you of any such change through your registered email address.
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, accidental loss, alteration, or disclosure. These measures include encrypted data transmission using industry-standard SSL/TLS protocols, secure server infrastructure, and strict internal access controls that limit who can view your data within our organisation. Your account is protected by password authentication, and we strongly encourage you to use a strong, unique password and to keep your login credentials confidential at all times. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to secure it.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering and gaming regulatory obligations. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any legal retention requirements that may apply.
As a user based in the Philippines, you have rights over your personal data under the Data Privacy Act of 2012 and its implementing rules. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data. You may also object to the processing of your data in certain circumstances, request the erasure of data that is no longer necessary, and withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing. To exercise any of these rights, please contact our support team through your account dashboard and we will respond within a reasonable timeframe.
If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all such concerns seriously and will cooperate fully with any regulatory inquiry.
28 ph uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytics cookies help us understand which features are most useful to our players across the Philippines, and we use this information solely for internal improvement purposes. We do not use third-party advertising cookies or share cookie data with external advertising networks. You can manage your cookie preferences through your browser settings at any time, though disabling essential cookies may affect your ability to use certain features of the platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine law. When we make material changes, we will publish the updated policy on this page with a revised effective date and, where appropriate, notify you by email to your registered address. We encourage you to review this page periodically so you remain informed about how we protect your information. Your continued use of 28 ph after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact our support team to close your account.
If you have any questions about how 28 ph handles your personal information, our FAQ page covers the most common privacy topics in plain Philippine English. You can also log in to your account and reach our support team directly.